GENERAL TERMS AND CONDITIONS
This site belongs to UniTravel Srl (hereinafter referred to as “UniTravel”, a legally-constituted Italian travel agency, based in Venice Italy, Via Brunacci 9/b, Vat N IT03458490277, registered at the Venice Business Register (REA) N VE-310017, with wholesale/retail licence number VE-59224 issued on 11/09/2003 granted by the Venice Tourism Authority, IATA code 382-69221.
THE SITE
The use of this site is reserved to Travel Agencies and Travel Organizer, hereinafter the Client. Trough this site Client can book Travel Services (hotel accommodation, transfer, excursion, ticket, group special offers, car rental and other services), at reserved rates and conditions. Using the Site Client accept that any reservation made will be governed by the terms and conditions of the clauses of this document as well as those specific requirements for each booking including, without limitation, cancellation policy terms as well as all rules and restrictions regarding availability and rates, as well UniTravel Privacy Policy, that jointly form an integral part of the website and cannot be separated from the general contracting conditions, operations or reservations.
By using UniTravel website, the CLIENT and its user expressly agree to be bound by these Terms and Conditions and all applicable laws and regulations governing this website and reservations transacted via the UniTravel website. If the CLIENT does not agree to be bound by the Terms and Conditions, the CLIENT must not proceed with the booking.
PARTIES OF THE PRESENT AGREEMENT
This agreement for access to this program is entered into directly by and between UniTravel and the CLIENT. The CLIENT appoints UniTravel as its agent for the provision of travel intermediary services. UniTravel acts as a quality intermediary under the signed International Convention in Brussels (CCV) 23 April 1970, pursuant with Italian Legislation n.1084 on 27th December 1977. The services booked through the Site are directly supplied by the booked supplier. As a consequence, agreement are created between the Client Final Consumer and the supplier of the reserved service. The intermediary services that may be provided by UniTravel to the CLIENT under this agreement shall include the request for availability, booking and confirmation of the accommodation services, transfer services, excursion services, and representative services or such other services as the Parties may from time to time agree. UniTravel will make its utmost to get the confirmation from the service supplier selected by the CLIENT in accordance with the submitted booking request. Should the availability be confirmed by the service supplier and the CLIENT proceeded with the payment in accordance with these Terms and Conditions, UniTravel will be able to confirm the booking to the CLIENT. UniTravel acts as the CLIENT’s agent only in respect of all bookings UniTravel makes on the CLIENT’s behalf. UniTravel accepts no liability in relation to any contract the CLIENT enters into or for any other services that the CLIENT books or for the acts or omissions of any service supplier or other person(s) or party(ies) connected with the CLIENT’s booking. The service supplier’s booking conditions will apply to the CLIENT’s contract and prices and cancellation conditions shall be displayed when making each reservation, dependant on prevailing conditions, availability and other factors. The website will guide the CLIENT through the booking procedure. Collaborations with third parties The tourist services available by UniTravel through its site maybe contracted directly by UniTravel with the suppliers. To enrich the offer of the bookable services UniTravel has signed agreements with third parties that provide UniTravel a most wide and complete choice of bookable services. For example UniTravel offers through the site some hotels provided through a collaboration agreement with Travelscape LLC or IAN.com LP. In such cases the booked services are also subject to the general terms and conditions applied by Travelscape LLC and IAN.com LP as well their privacy policy. Use of the website AGE AND RESPONSIBILITY The CLIENT warrants that i) has made legitimate enquiries or bookings for the CLIENT or any other person for whom the CLIENT is legally authorised to act; ii) that its user of the codes is at least 18 years of age or over and have legal capacity to use the UniTravel site and to create a legally binding contract for the CLIENT and, iii) that all personal information submitted during the bookings process is correct and CLIENT accepts financial responsibility for all transactions made under CLIENT name or account.
ACCESS CODES
Access codes (user names and passwords) to this program shall be given by UniTravel to each CLIENT, including as many passwords as necessary for each personal user. Access codes provided by UniTravel are for the sole use of each CLIENT and personal user; no access code use may be transferred or disclosed to third parties including, but not limited to, representatives or subsidiaries of the CLIENT. Each CLIENT and the personal user are directly responsible for the use of their own access codes. In the event of improper use thereof, such access codes shall be withdrawn; sales will immediately be stopped and legal action may be taken.
RESERVATIONS: HOW TO BOOK TRAVEL SERVICES.
Simply search for the chosen travel service (accommodation, tour, transfer, excursion, ticket, group special offers, car rent and other destination services), the service supplier (concrete Hotel, etc.) at the desired destination, booking pax and dates, then proceed to the final booking page. Details of CLIENT selection will be featured at the website. The CLIENT shall carefully check the dates, the price, the destination and the service supplier details before completing the booking. Information relating to the cancellations policy, costs and details applicable to the reservation will also be displayed during this process. To confirm a booking, the user must be authorised to make the booking by the CLIENT and by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, the CLIENT is confirming that all persons named on the booking accept the Terms and Conditions and that the CLIENT will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking the CLIENT also become responsible for making all payments due to UniTravel. Once UniTravel has received the CLIENT booking and all appropriate payments, as required by the system, UniTravel will confirm the booking by issuing a confirmation page containing the relating reservation confirmation number and the booking voucher. The booking will not be confirmed and the transaction is not considered completed until the CLIENT has paid on time the full price of the services, irrespective of whether the final consumer, intermediary or the remaining interested parts, have paid the referred price to the CLIENT. Except where the parties have agreed on payment terms in a financial agreement, under no circumstances will the reservation be deemed complete until the CLIENT has paid UniTravel the price of the services, independently of the final consumer, intermediaries or other parties concerned having paid the aforementioned price to the CLIENT. CLIENT shall check the booking voucher carefully as soon as the CLIENT receives it and contact the UniTravel customer services immediately if any information which appears on the booking voucher or any other document appears to be incorrect or incomplete. As UniTravel acts only as CLIENT’s travel agent, UniTravel will have no responsibility for any errors in any documentation except where those errors were made by UniTravel while processing the booking. Such a voucher or reservation confirmation shall include: ¥ Reservation code ¥ General reservation details ¥ Voucher or deliverable documents. The documents provided by UniTravel are for the sole reference of the CLIENT. The voucher for the final consumer MUST be issued by the CLIENT and it must indicate that it is payable by the company designated in the documents issued by UniTravel, including the following wording: "Payable through [the appropriate Supplier company that corresponds], acting as agent for the service operating company". The final consumer shall present the CLIENT’s voucher with those references at the service supplier/accommodation establishment upon check in. If a cancellation has occurred immediately after the confirmation of the booking, the voucher will become invalid. Consequently the reservation will be deemed invalid by UniTravel and the service supplier. Moreover if the service supplier renders the services, UniTravel shall not be responsible for its payment.
IMPOSSIBILITY OF HANDWRITTEN SIGNATURE
Due to the special characteristics of the electronic commerce, CLIENT hereby acknowledges the impossibility of handwritten signature for this transaction. Therefore, CLIENT hereby accept that there is no need for handwritten signature and CLIENT also accept to be bound by the acceptance of the Terms and Conditions of the UniTravel website upon making the reservation. Client obligations The CLIENT is responsible for ensuring that these Terms and Conditions are brought to the attention of, and agreed with, their final consumers, intermediaries, and all other interested parties, prior to entering into any agreement with those parties to which these Terms and Conditions might apply. Upon making any business transaction via the website, the CLIENT accepts that these Terms and Conditions apply to each and every transaction. CLIENT is obliged to provide the final consumer, the following data:
- What is included and not included in the price of services.
- The regulations and consequences of a no show by the final consumer at the establishment, of regulations regarding cancellations, annulments and modifications, as well as of any possible name changes of the commercial name of the hotel plus the possible existence of stay taxes.
- That all the users, without exception (children included) must have current personal and family documentation, either passport or National Identity Document, as required by the country or countries visited. ¥ All extra services (special meals, extra beds, cots/cribs etc).
- CLIENT is also obliged to provide a voucher for the services that contains the following wording: "Payable through [the appropriate Supplier company], acting as agent for the service operating company".
The final consumer shall be liable for obtaining the documentation required at destination, such as visas, ID’s, passport, medical documents, etc. and UniTravel shall not be liable for any circumstance or expense incurred due to lack of documentation or non-compliance of requirements.
RATES AND AVAILABILITY IF THE SERVICES
The prices offered on UniTravel website are confidential and may not be disclosed. The prices of tourist services that bear the label "For Packaging" allow the purchase of service as long as the service is part of a travel package containing other tourist services and that the final price of the package is inclusive of all the services so that the Client's Final Customer cannot distinguish the price of the individual services. Payment will be made in EUROS or in the national currency applicable at that time with the exchange rate between EURO/new currency effective at the day of payment. Prices quoted on UniTravel website are net prices including all sales tax (GST, ITBIS, VAT or other similar taxes). Any increase in tax will be directly added to the prices offered in these Terms and Conditions.
- Hotels and other accommodation establishments (including Groups): Prices quoted are per unit per night.
- Transfers and excursions. Prices quoted are per person per service.
- Car rental. Prices quoted are per vehicle per day.
- Tickets. Prices quoted are per show or event.
Prices quoted on UniTravel website are directly generated by the system. The CLIENT shall be invoiced according to current prices at the time of online confirmation of reservation. Both price and availability of the selected service may be subject to change before confirmation of the booking. Prices quoted on UniTravel website are net rates depending on daily availability, and as such may be subject to variations. Block booking of accommodation reservations for future sales is forbidden under any circumstances or at any time. UniTravel reserves the right to cancel any reservations made for this purpose without liability. As well, the CLIENT hereby commits to not use UniTravel prices appeared on the website to contact suppliers disclosing such prices for the purpose of negotiating new rates and/or any other meaning, in this event, CLIENT shall indemnify UniTravel and UniTravel will notify the supplier the illicit use of the rates by CLIENT.
THE PRICE INCLUDES
All services, products and fees agreed upon via the UniTravel website.
THE PRICE DOES NOT INCLUDE
Any service not specified in the reservation confirmation. Any extra services are not included such as telephone calls, insurance, laundry service, minibar, parking, etc. which shall be paid directly by the final consumer.
UNAUTHORISED ROOM BLOCKS
Holding Room Blocks is considered as prohibited behaviour. The use of the UniTravel booking engine is limited to Free Independent Traveller/Tourist (FIT) bookings and as such our database inventory is protected against any other unauthorized use. The blocking of multiple rooms or services with unconfirmed names, ensuing name changes or cancellation within 45 days of arrival is prohibited, due to database inventory restraints. Should any such blocks be detected, UniTravel reserves the right to: ¥ Deny and cancel said bookings. ¥ Change to a Group booking, leading to a possible increase in rate and alternative payment terms. ¥ Charge an administrative fee for handling the block and subsequent changes. Administrative fee: Multiple name changes indicating that rooms have been blocked will be subject to a 25 USD/20 EUROS fee per modification, including each name change. The administrative fee can vary from time to time, for the concrete administrative fee please contact the respective UniTravel Sales Manager.
PAYMENTS
All services must be paid by CLIENT to UniTravel within the terms specified for each reservation, unless an alternative financial arrangement is agreed. The booking will not be confirmed by UniTravel and the transaction is not considered completed until CLIENT has paid in time the full price of the services, irrespective of whether the final consumer, intermediary or the remaining interested parts, have paid the referred price to CLIENT. Therefore, UniTravel will confirm the booking once the full price is paid by CLIENT. Invoices must be paid in full. No deductions by CLIENT are allowed. Any disagreement regarding the invoice must be communicated in detailed form to UniTravel within 20 days as of issue thereof. Any disagreements communicated subsequently shall not be considered. Payments shall be made in the currency appearing on the invoice, in any of the following ways: Bank transfer to UniTravel company. SWIFT confirmation shall be sent by fax to the UniTravel Accounting Department. CLIENT shall be responsible for ensuring that such confirmation is received by UniTravel with the required notice. In the event that payment for the reservation is not received by the date and method agreed or that there is a failure to fulfil all requirements, UniTravel may automatically cancel the reservations with no right on the part of CLIENT and/or the final consumer to claim any service provision or amount whatsoever from UniTravel on account of such an annulment. UniTravel shall receive the net price timely and the CLIENT hereby assumes any cost or expenses that may arise for the payment. Therefore, any deficiency in payment arising from bank charges or as a result of currency conversion shall be paid by the CLIENT. UniTravel shall be entitled to claim for and receive payment of any expenses which have been incurred by UniTravel, in addition to full settlement with interest (EURIBOR + 1.5 points per annum), for any unpaid amount with respect to the services provided except in the case of disputed charges. Terms and Conditions for the provision of services These Terms and Conditions do not supersede but complete and add to the above mentioned Terms and Conditions. In case of contradiction between the general and special Terms and Conditions, the latter shall prevail.
ACCOMMODATION SERVICES (NOT GROUP RESERVATION)
Children Special conditions for children are agreed upon with each service supplier and each establishment/supplier applies its own special conditions. Generally such discounts or special conditions must be understood as applicable only when children share a room with 2 adults. COTS(UK) /CRIBS (US) – In the event that this service is required, this shall be indicated when making the reservation, as some establishments have a limited availability of such items. This extra service can be paid by the final consumer directly at the establishment if required.
Third Person In Accommodation Services
Almost all hotels will treat a reservation for a third person as a double room with an extra bed. Consult the supplement and/or discount applicable for an extra bed to be occupied by an adult, as this varies depending on the hotel. There are hotels with very few available extra beds, so it is imperative to ensure availability when making CLIENT reservation. Failure to do this may result in non-availability of the extra bed at the hotel, with no right to claim any service provision or amount whatsoever from UniTravel.
No Show In Accommodation Services
No reimbursement to the final consumer shall be made in the event of a 'no show' without prior consultation with, and express authorisation from, UniTravel, who shall inform the CLIENT of charges payable, which may range from the cost of one night to 100% of the amount of the reservation. Modifications Unless expressly authorised by UniTravel the CLIENT shall not be allowed to reduce the reserved period of stay or requested service, nor change the names of the final consumer once reservation has been made. Modifications to extend the reserved period shall be subject to availability; in the event of an extension, the price shall be modified accordingly.
Cancellations
In the event of withdrawal of the tourist services purchased via UniTravel, the CLIENT shall have the right to be returned all amounts paid with deduction of the amounts, if any, which may have accrued in terms of cancellation charges. Generally, cancellations made at least 48 hours before final consumer arrival shall not generate charges. This is notwithstanding the aforementioned period may vary in each particular case and shall be indicated at the time of booking. At the time of confirmation of the reservation the cancellation charges which may ensue shall vary according to destination, dates and accommodation establishment. Important: some rates are discounted on the basis that the related booking cannot be modified or canceled and the full related amount will not be refunded. If for exceptional reasons the cancellation is not made via the system, it must be sent in writing to UniTravel detailing the destination and reservation number. UniTravel shall send an acknowledgement of receipt and inform of all the charges, if any, which may be applicable. The CLIENT shall be responsible for obtaining the confirmation and/or acknowledgement of receipt of the cancellation of the reservation by UniTravel. Any charges for cancellations made directly by the final consumer with the accommodation establishment which are charged by the supplier to UniTravel shall be paid, in turn, by the CLIENT to UniTravel. Claims for reimbursement by a final consumer leaving the accommodation establishment before the reserved departure date (early check-out), must be addressed to UniTravel within 20 days of the effective date of departure, together with written confirmation from the accommodation establishment of time and date of departure. In the event of no-show or early check-out the accommodation establishment may charge the full amount of the original reservation, in which case reimbursement to the final consumer shall not apply. Reservations made via UniTravel may be cancelled by request of either party with no penalty whatsoever in the event of force majeure, such as, without restriction, war, revolution, acts of terrorism, closure of borders, epidemics, catastrophes which may affect the various destinations and, specifically, the location of the accommodation establishment at destination, as well as the country of origin of the final consumers. Other services will have different booking / cancellation policies which CLIENT will be informed when confirms their bookings (Prepaid, Not refundable). Important ¥ Throughout the year, some accommodation establishments may change name or trade name, which shall not be construed as a change of hotel or modification of the reservation. ¥ In some countries, there is a local tax known as "visitors' tax", “city tax” "tourist tax" (or similar) and other fees including (but not limited to) resort fees or service charges, which shall be paid directly by the end consumer at the establishment and/or at the airport. UniTravel shall use reasonable endeavours to provide, at the time of booking, an estimation of the applicable fees and/or local tax(es) attributable to each individual booking and payable at the time of booking and/or locally on arrival (“Local Tax/Fee Estimation”), however please note that UniTravel does not warrant that the Local Tax/Fee Estimations shall be accurate and the CLIENT acknowledges and agrees that the Local Tax/Fee Estimations are provided as estimates only. The CLIENT further acknowledges that Local Taxes and Fee Estimations, may change from time to time. As a result, UniTravel cannot be held liable for any loss, costs or damages incurred as a result of the provision of such Local Taxes/Fee Estimations. Confirmation of and the accuracy of the Local Taxes/or Fee Estimations is ultimately the responsibility of the CLIENT. ¥ The categories of the hotels have been provided by the establishments themselves and in accordance with specific regulations applicable in each country. A hotel in one country, therefore, may not be similar in terms of services and quality to a hotel in another, despite belonging to the same category. ¥ UniTravel provides the information supplied by the hotel regarding the existence of works of refurbishment or renovation of the establishment, as well as duration thereof. UniTravel shall not accept claims for works about which it has not been informed or which extend beyond the planned date of conclusion thereof. ¥ In some countries the legal adult age may differ depending on the relevant local legislation. It will be the sole responsibility of the final consumer to ensure that he/she is at least of legal age in order to check in to the accommodation establishment.
ACCOMMODATION SERVICES (GROUP RESERVATIONS)
The following additional Terms and Conditions apply to CLIENT booking accommodation services for groups through UniTravel website. In order to qualify for special group rates, the requested reservation must be for a minimum of 10 Double rooms or the equivalent with 20 pax. The tariff corresponding to individual bookings shall be applied to any booking request for between 6 and 10 rooms, although deposits, payments, cancellations and/or modifications will be subject to the following Terms and Conditions too. Payment shall be submitted to “payments” clause above. Deposits and means of payment. ¥ For reservations confirmed 6 weeks before arrival or earlier, a 25% deposit must be paid within 7 days after booking confirmation. The complete payment shall be made a minimum of 1 week before the date of arrival. ¥ For reservations confirmed between 6 and 3 weeks before arrival, a 50% deposit must be paid within 3 days after booking confirmation. The complete payment shall be made a minimum of 1 week before the date of arrival ¥ For reservations confirmed within 3 weeks before arrival, a 50% deposit must be paid within 3 days after booking confirmation. The complete payment shall be made a minimum of 1 week before the date of arrival. Payments by means of bank transfer will only be admitted within 3 days after booking confirmation. Other payments shall be made by means of credit card. ¥ For reservations confirmed within 2 weeks before the date of arrival, the complete payment shall be made upon reservation confirmation. Payments by means of bank transfer shall only be admitted within 48 hours after booking confirmation. Other payments shall be made by means of credit card. ¥ For reservations confirmed within 5 days before the date of arrival, the complete payment shall be made upon reservation. Payments shall be made only by means of credit card. Modifications and cancellations. ¥ If there is a reduction in the number of people of up to 15%, and this cancellation is made between 6 weeks and 7 days before the date of arrival, a 100€ administrative cancellation fee shall be applied. ¥ If there is a reduction in the number of people of more than 15%, and this cancellation is made between 6 weeks and 7 days before the date of arrival, a 50% cancellation fee shall be applied. ¥ Any cancellation within 7 days before arrival shall be charged a 100% cancellation fee. ¥ Any cancellation before 6 weeks before the date of arrival shall be charged no cancellation fee. ¥ No modification fee will be applied in case of an increase in the number of rooms and/or nights. The Groups clause of these Terms and Conditions may be subject to amendment by specific conditions which UniTravel may include at the notification of the confirmation of the accommodation establishment or any other supplier. These specific conditions do not supersede but shall complete, supplement and add to these Terms and Conditions herein.
CAR RENTAL SERVICE
A car rental reservation (whether confirmed or not) through UniTravel website does not constitute a contract for the supply of vehicle rental services. A contract will be entered into between the final consumer and the car rental company at the time of rental and will be governed by the laws of the country of rental. The contract is entirely between the final consumer and the car rental company.
TRANSFER SERVICE
The following additional Terms and Conditions apply to CLIENT’s booking transfer services through UniTravel website. UniTravel agrees to carry the passenger and his/her luggage on the journey permitted by the services booked with UniTravel, subject to these special Terms and Conditions of carriage and any special conditions applicable to the services booked. UniTravel is not obliged to carry any child under the age of 14 unless that child is accompanied by a responsible person aged 16 or over. In some destinations children under the age of 2 may be charged a fee for occupying a seat, in others said child may travel free if accompanied by a full fare-paying passenger over the age of 16. Children over the age of 2 require a booking to be made for them. The service booked may only be used by the person(s) named on the booking or for whom it has been purchased, and may not be transferred to or used by anyone else. The person that requests the web booking-form must have the authority to do so from all the other travellers in the group and confirm that the people named on it accept the booking conditions, and is responsible for the full cost of the service, including any cancellation or amendment charges. He/she will inform other members of the party of confirmation details and any other appropriate information. Reservations. Booking requests for transfers must be made at least 48 hours before transfer time. Communication of the confirmation of the reservation shall be made via the web page of UniTravel. Once the transfer booking is completed, a voucher with the reference number will be displayed on the screen. The voucher must be printed and presented as proof of reservation. Voucher. The voucher will show all the information necessary to reach the boarding point. The voucher will also show a contact telephone number for checking the booking and informing about contingencies. UniTravel advises the passenger to request Transfer service confirmation 24 hours before service time. Transfers are not guaranteed if no confirmation is requested or confirmation is not available. Changes/amendments. The destination and pick-up addresses on the voucher are the addresses where the passenger will be delivered and picked up. Any modifications to a booking will be subject to an administration charge as well as any change in the rate to be charged if the pick up point is more than two kilometres from the booked pick up point. UniTravel also reserves the right to not provide the service if the service is very different from the original service booked. No changes/amendments are allowed less than 48 hours prior to the time of travel. Cancellation. Final consumers are entitled to cancel the transfer through the UniTravel system. Cancellations must be made at least 48 hours before the time of travel. UniTravel will refund the money subject to the cancellation policy. No reimbursement to the final consumer shall be made in the event of cancellation less than 24 hours before the time of travel. No-shows. A no-show by the passenger without prior warning shall be considered a cancellation. No reimbursement to the final consumer shall be made in the event of a 'no-show' without prior consultation with and express authorisation from UniTravel, who shall inform the CLIENT of charges payable which may vary up to 100% of the amount of the reservation. Information for the booking of the transfer service is provided by the CLIENT. The voucher must be checked for errors. The passenger must take the voucher with him/her whenever he/she travels on a service, and must produce the voucher for inspection when requested. The passenger must take care of the voucher. Lost vouchers. UniTravel will not be obliged to replace the voucher if it is lost, mislaid or stolen; the passenger will be required to purchase a new service to enable the passenger to travel. Spoiled or tampered vouchers. If the voucher is spoiled or tampered with it will be invalidated and if the passenger travels with it, he/she will be considered to have travelled without a voucher. If the voucher is spoiled or tampered with before travelling, then UniTravel may replace it if a replacement is requested 1 day prior to travel, and the passenger provides UniTravel with proof of purchase, passenger identity, and a reasonable explanation as to why the voucher was spoiled or tampered with. UniTravel may not unreasonably refuse to replace the voucher. UniTravel may charge a reasonable administration fee for replacing the voucher. The passenger must make sure he/she is on the correct service and meets any service on which the passenger is travelling at the relevant boarding point. The passenger should arrive at the boarding point for a service at least 10 minutes prior to the scheduled departure time for that service. If the passenger arrives later than the scheduled departure time, UniTravel may give the seat to another passenger, in which case the passenger will be considered to have missed the service. UniTravel shall not be liable to the passenger if he/she misses any service or suffers any loss, economic or otherwise, as a result of his/her late arrival, and shall not be obliged to hold up any service to wait for the passenger, or to provide a seat on any other service if the passenger misses a service. All transfers will be carried out on the day stated on the voucher. The passenger must allow plenty of time in order to arrive in time to connect with air travel services or other forms of transport provided by other carriers. Airlines suggest that passengers be at the airport at least 2 hours before the scheduled departure time of their flight. If the passenger misses his/her flight or it is delayed, UniTravel can provide the passenger with a document he/she may require for insurance purposes (if subscribed) to cover the costs of the new transfer. Additional costs may have to be assumed by the passenger. Notwithstanding the aforesaid, transfers from the airport may be automatically delayed if the flight suffers a delay. The passenger undertakes to comply with the particular rules established by the transfer service supplier during the transfer service. Luggage Passengers are entitled to ONE SUITCASE and ONE piece of hand luggage each. Any excess luggage must be declared at the time of booking. UniTravel reserves the right to charge for any excess luggage. UniTravel must be informed of items such as, inter alia, sports equipment (golf clubs, ski’s windsurf boards etc) and electric wheelchairs which will be subject to an additional charge. Extra charges may be made at UniTravel’ absolute discretion and depending on the transfer supplier and the destination. Such extra charges must be paid before departure otherwise UniTravel may refuse transport of the aforementioned items. Luggage must be clearly labelled with the owners name and destination address. It is understood that the passenger shall carry with him/her all their luggage and personal belongings, irrespective of their location within the vehicle where these are stowed, and that such luggage and personal belongings are carried at user’s own risk. Passengers are recommended to be present during handling, loading and unloading of luggage.
Transfer Service
UniTravel reserves the right (and delegates to its drivers and appointed agents the right) to refuse to carry any person who is thought to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passengers. Under these circumstances UniTravel reserves the right to refuse any reimbursement and no alternative transfer service will be provided. Passengers are not allowed to consume alcohol on any of the vehicles. The one exception to this rule is when it has been agreed in writing by UniTravel with passengers utilising a Limousine. In such cases reasonable amounts of alcohol consumption during their transfer is allowed. Smoking is not permitted, except where express permission has been given by the driver. The passenger(s) shall be responsible for all damages caused in the event of abnormal or vandalising behaviour. Liability UniTravel shall use reasonable endeavour to ensure that vehicles arrive on time to begin the period of hire and that they reach their destination on time. Vehicles are fully insured for passenger and third-party claims, as required under local laws. If UniTravel were to fail for any reason within its control to deliver its passengers to their confirmed destination, UniTravel will provide suitable transport such as another coach, private car, taxi etc. Any reimbursement made by UniTravel for the costs of an alternative means of transport incurred by the passenger to reach their ticketed destination shall be no more than the cost of reaching that destination by taxi. UniTravel shall have no liability for any delay or failure to carry the passenger or for breach of contract when caused by a circumstance beyond UniTravel’ reasonable control. The following shall, without restriction, be considered to be circumstances beyond UniTravel’ reasonable control: war or threat of war, accidents causing delays on the service route, exceptional severe weather conditions, fire and/or damage at a station, compliance with requests from the police, customs or other government officials and security services, deaths and accidents on the road, vandalism and terrorism, unforeseen traffic delays, strike/industrial action, riot or local disturbance or unrest, problems caused by other final consumers, bankruptcy, insolvency or cessation of trade of any carrier used by UniTravel and other circumstances affecting passenger safety. UniTravel’ maximum liability to CLIENT and/or passenger(s) for any reasonable and foreseeable loss, damage or liability which the passenger may suffer or incur as a result of UniTravel’ failure, breach of contract, or the deliberate or negligent acts or omissions of any of UniTravel’ employees, shall be limited to the reservation price for the transfer booked.
CLAIMS & LIABILITY. DISCLAIMER CLIENT´S LIABILITY
The CLIENT shall be liable for the behaviour of its final consumers in the event of abnormal behaviour, vandalism or misconduct. In this case, UniTravel and/or the service supplier reserve the right to automatically cancel final consumer stay or reservations with no right of the final consumer to any compensation whatsoever. Any incidents which may be resolved during the stay of the final consumer at the accommodation establishment shall be directly resolved by the CLIENT. The CLIENT (whether or not this Agreement has been terminated) shall at all times save harmless and keep fully indemnified UniTravel from and against any actions, claims, proceedings, losses, costs, expenses and demands (including costs and expenses in defending such matters and its proper compromise) arising directly or indirectly out of or incidental to or in connection with any breach by or on behalf of the CLIENT or any of its servants, agents or contractors of any of the provisions of this Agreement. Notwithstanding the above UniTravel’ entire liability under this Agreement, whether in contract, tort (including breach of statutory duty), or otherwise shall not exceed the sums paid by CLIENT to UniTravel for the specific services in question. Neither party shall be liable for any indirect, special or consequential loss, including economic loss, which term shall include, but not be limited to, loss of profits, loss of use of profits, business, revenue, goodwill or anticipated savings.
UniTravel’ LIABILITY
UniTravel acts as the CLIENT’s agent and as an independent intermediary in the contracting of accommodation and other services, and thus shall not be held liable for death, injury, illness, damage, loss, accident, theft, delays or any other irregularity which may arise, whether directly or indirectly, from the supply of services by the hotel or other suppliers and which have been contracted via UniTravel. UniTravel shall use reasonable endeavour to ensure the suppliers accept liability and indemnify from and against any claims of the CLIENT´s guests arising from the provision of the services. Therefore the CLIENT hereby commits to file any claim for the services directly with the service provider. The CLIENT also acknowledges that UniTravel has no control over the provision of the services rendered by the service supplier. UniTravel shall not deal with any claims that have not been presented by the final consumer during the period of stay by the final consumer at the accommodation establishment. UniTravel shall not be able to negotiate any claim with the supplier that is presented after the date of final consumer departure from the establishment in question.
DISCLAIMER
The information on this site is posted in good faith but UniTravel cannot guarantee that it is completely free from inaccuracies and typographical errors and does not accept liability for any error or omission on this site. Information on the various services is as accurate as possible given that the information is provided by the service supplier. Obvious errors and mistakes (including misprints, typographical errors and errors in calculating currency conversion) are not binding. In the event of an error or mistake being made, UniTravel or the supplier reserves the right to cancel any booking and refund monies paid by the CLIENT to UniTravel in relation to such booking (if applicable), this will be without any liability to the CLIENT and or the user. This website contains links to other websites. Except where they belong to UniTravel, such other websites are not under the control of UniTravel or maintained by UniTravel and UniTravel is not responsible for the content of such websites. In no event shall UniTravel be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, the use of this website or any information contained in it or the inability to access to, including loss of profit and the like. Service suppliers on this site are independent businesses and are not agents or employees of UniTravel or its affiliates. These independent businesses provide the services in accordance with their own Terms and Conditions which may limit or exclude their liability to the CLIENT or the final consumer. UniTravel and its affiliates are not liable for any acts, omissions, breaches or negligence of any such independent businesses or any damages or expenses resulting from the aforesaid. UniTravel and its affiliates are not liable for any refunds in the event of overbooking or force majeure or any other cause beyond their control. To the maximum extent permitted by law, UniTravel disclaims all implied warranties with regard to the information, services and materials contained on this website. All such information, services and materials are provided “as is” and “as available” without warranty of any kind.
CONFIDENTIALITY AND PROTECTION OF PERSONAL DATA CONFIDENTIAL INFORMATION
“Confidential Information” shall be deemed as any information or data, whether or not it has been drawn up in hard or soft copy or in any other form that is already in use or that could be invented in the future, which UniTravel notifies or provides to the CLIENT or that the latter may have access to with or without the knowledge and/or express consent of UniTravel. Therefore, Confidential Information shall be deemed as the following and will include, but not be limited to: any data bases and prototypes created from the documents provided, proprietary management software, computer system passwords, information on users, telephone numbers, fax numbers, email addresses, addresses of offices, agencies, departments and headquarters, computer programs, copies, routines, sources, functional and organisational analysis, know-how, formulae, processes, ideas, inventions (whether patentable or not), financial data and development plans, strategies, the contents of any bids that may be made and any other supporting documents, data or material belonging to UniTravel or available in its website that the CLIENT may have access to. Notwithstanding the provisions of this clause, UniTravel and the CLIENT agree that the obligation of confidentiality shall not apply in the following cases: a) in the case of information that is in the public domain or once supplied, the information becomes public knowledge, as long as it does not result from a breach of this clause; b) any information that has been disclosed by a third party and is not to be considered confidential, provided that the third party was authorised to disclose that information; or c) when the disclosure is required by law, by order of a Court or Tribunal of a relevant jurisdiction or administrative mandate. In the event referred to in paragraph (c) above, the content of the disclosure will be limited to what is necessary to comply with the legal or administrative requirements, but not exempt from the duty to comply with the confidentiality obligation on disclosing the information to third parties, nor does such information come into the public domain for the purposes of the provisions of paragraph (a). Additionally, it is mandatory to notify the other party of such a request, prior to releasing confidential information, committing to do everything possible to ensure that confidential treatment of the information is given.
NON-DISCLOSURE
Total or partial disclosure of any of the Confidential Information to which the CLIENT may have access by means of contracting and performance of its services to third party individuals or companies shall be expressly prohibited. The CLIENT guarantees that its employees, customers, suppliers, sub-contractors and any other parties related to the agreements between UniTravel and the CLIENT fulfil the confidentiality commitments contained in this document. The requisite measures must be adopted for said fulfilment of the confidentiality commitment and the CLIENT shall be responsible for any claims or damages caused by the non-fulfilment of this obligation. The CLIENT undertakes to fulfil these confidentiality commitments from the date that this agreement is signed and to continue to do so whether the relationship between the parties is in force or not. Should the CLIENT or any of its employees, agents, suppliers or representatives conceive any invention, innovation, discovery, computer program, process, technique or the like, as a result of observing or having access to the Confidential Information, the CLIENT agrees to assign or to have assigned, said invention, innovation, discovery, computer program, technique or the like, to UniTravel.
BREACH OF CONFIDENTIALITY CLAUSES
Apart from that stated in the personal data protection clause, and the obligation to compensate any specific losses or damages caused, as a result of the infringement by the CLIENT of the confidentiality obligations stated, the latter shall also pay UniTravel an amount of nine thousand euros (€9,000.00).
ACCESS TO PERSONAL DATA
If UniTravel needs access to personal data which is strictly necessary to provide the services requested by the final consumer, UniTravel and the CLIENT shall ensure this is legally possible pursuant to the European Directives 95/46, 2002/58, and/or any legislation that develops, adds to and, when appropriate, replaces them (hereinafter referred to by its initials PDPR –personal data protection regulation-). The CLIENT hereby warrants that it has all the necessary consents and authorisation from the data subject for the transfer of such personal data to UniTravel and authorises UniTravel to proceed with all the subsequent transfers of data in order to complete the request and booking of the travel services. The personal information that UniTravel may collect from the service supplier, as well as any personal data which, in the use of this system, the CLIENT may disclose to UniTravel shall be understood as obtained, treated and transmitted with strict observation of and in total compliance with the requirements set forth by PDPR. The CLIENT hereby commits to provide accurate data and updated it if necessary in such a way as to give a true picture of the current situation of the final consumer. In fulfilment of that stated in the PDPR, the CLIENT and UniTravel undertake to observe professional secrecy regarding such data, even when their relationship has terminated and to ensure that the staff performing the services abide by the aforementioned obligation. UniTravel and the CLIENT state and guarantee that they have installed the technical and operational security measures that guarantee the security of personal data and prevent its alteration, loss, mishandling and/or unauthorised access thereto, bearing in mind the status of technology, the nature of stored data and the risks to which it is exposed. UniTravel S.r.l is the holder of the data, with its Head Office situated in Venice, Italy, Via Brunacci 9/b, P IVA 03458490277, registered in Venice, Italy N REA VE-310017. If the CLIENT should wish to exercise rights of access, rectification, cancellation or opposition granted by the PDPR, the CLIENT may send a signed letter to UniTravel indicating the performance requested regarding personal data and a copy of the relevant Identification Card or passport of the CLIENT’s user who is requesting this performance. UniTravel and the CLIENT specifically undertake the following in the event that they have access to any personal data: ¥ To ensure that the data is stored by means of the legally required technical and organisational security measures that guarantee the security thereof, avoiding its unauthorised alteration, loss, processing or access, pursuant to the state of technology from time to time, the nature of the data and the possible risks that it is exposed to. ¥ To only use or apply the data to perform the agreed services and to achieve the agreed purposes. ¥ Not to pass on such data to other parties, not even for the purpose of safekeeping, nor any similar texts, assessments or processes mentioned above, nor to copy or reproduce part or all of the information, results or lists thereof. ¥ To ensure that the data is handled only by employees who need it to perform the services and any third parties that information is revealed to must be bound to abide by the confidentiality obligation. ¥ Once the services have been provided, they undertake to destroy such data or return it thereto, along with any supports or documents containing such information and they must not retain any copy whatsoever thereof. The CLIENT hereby authorizes UniTravel to disclose final consumer's information to third parties for the sole purposes of completing the final consumer's reservation. Therefore, the CLIENT also explicitly authorizes UniTravel to pass that information to any service supplier for the purpose of processing the booking request. Nevertheless, UniTravel will not pass any information on to any person not directly responsible for travel arrangements.
OWNERSHIP AND OTHER RIGHTS OW NERSHIP
The CLIENT acknowledges and agrees that any element and intellectual property rights pertaining thereto (including without limitation all commercial names, trade names, copyrights, logos, patents, trademarks, service marks and trade secrets) in UniTravel website (including without limitation its Terms and Conditions, rules, policies and operating procedures, and UniTravel’ Confidential Information -as defined above-), received or acceded are the exclusive property of UniTravel or its suppliers. The CLIENT acknowledges and agrees that, except hereby stated, they shall not acquire any right or interest in the information or data acceded and that UniTravel shall remain the sole owner of the information or data including, but not limited to, all patent, copyright, trademark, trade secret, trade name, contract, industrial design, and other property rights pertaining thereto, anywhere in the world. All trademarks, copyright, logos, database rights and other intellectual property rights in the materials on this website (as well as the organisation and layout of this website) together with the underlying software code are owned by UniTravel or its suppliers. The CLIENT and any user may not use, copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or belonging to UniTravel or the underlying software code whether in whole or in part without UniTravel’ prior written permission. In the event that there is any misuse of any Intellectual Property owned by UniTravel (including without limitation all trademarks, service marks, logos, commercial names, etc.) without UniTravel’ consent or license; all bookings and sales will be stopped, and UniTravel reserves its right to take any legal action pursuant the protection of its legitimate interest.
CONTENTS
UniTravel grants to the CLIENT, under these Terms and Conditions, a non-exclusive, royalty-free, non- transferable license to see and use all the elements provided and/or included in the accommodation and other services contents (texts, photographs, descriptions, maps…) available in UniTravel website (hereinafter referred to as contents). The duration of this license shall be equal to the duration of the commercial agreement between both parties. License may be revoked by UniTravel at any time giving one month’s prior notice. The CLIENT shall be entitled to use the contents provided under this license only in connection with the web sites run through UniTravel system and only for the purpose of sale of the services provided by UniTravel or its subsidiaries or affiliates. The contents cannot be used to promote the same service but from another travel intermediary. The CLIENT shall not be entitled to grant sublicenses. Except hereby agreed, the CLIENT shall not copy, reproduce, modify, transmit, sell, lease, market nor disclose to third parties the contents (and/or any of its elements) provided/displayed by UniTravel. The CLIENT acknowledges and agrees: ¥ That, except hereby agreed, it shall not acquire any other right or interest in the contents. ¥ That contents directly or indirectly received or acceded are the exclusive property of UniTravel, its subsidiaries or suppliers, who shall remain the sole owners. The CLIENT (whether or not this Agreement has been terminated) shall at all times save harmless and keep fully indemnified UniTravel from and against any actions, claims, proceedings, losses, costs, expenses and demands (including costs and expenses in defending such matters and its proper compromise) arising directly or indirectly out of or incidental to or in connection with any breach by or on behalf of the CLIENT or any of its servants, agents or contractors of any of the provisions of this clause. UniTravel shall not be held liable for inaccuracies or errors in the accommodation contents or any of its elements. The CLIENT acknowledges and agrees that the sole disclosure of or access to the information or data available in this website does not constitute an offer by UniTravel for the sale, license or other transfer of such elements.
CHANGES TO UniTravel WEBSITE
UniTravel may make improvements or changes to the information, elements, data, services, and other materials on this website, or terminate this website, at any time without notice. UniTravel may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this website. Accordingly, the continued access or use of this website by the CLIENT is deemed to be their acceptance of the modified Terms and Conditions. UniTravel may suspend access to the program because of maintenance works, net security reasons or force majeure, with no obligation to reimburse or compensate the CLIENT for the time for which access has been suspended.
INDEPENDENT CONTRACTOR
UniTravel and the CLIENT are independent contractors. There is no relationship of partnership, joint venture, employment or franchise between the parties. Neither party will have the power to bind the other or incur obligations on the other’s behalf without the parties’ prior written consent.
NOTICES
All communications and notices made under this Agreement by the Parties must be in writing, at the address established herein, by personal delivery with confirmation of receipt by the other Party, notarial service, burofax, mail or electronic mail, or by any other means, as long as there is at all times evidence of receipt by the addressee.
ASSIGNMENT OF RIGHTS
UniTravel reserves its rights to assign in total or in part the obligations or rights of these Terms and Conditions to any subsidiary, affiliate or holding company or any subsidiary of its holding company. The CLIENT is not allowed to assign any obligation or right of these Terms and Conditions, or any other agreement which completes them, to any third party, unless prior express authorisation has been granted by UniTravel.
LEGISLATION AND COURTS OF JURISDICTION
The present contract as well as the use of the present site are subject to the current regulations stipulated in Italy, the country where UniTravel has its registered offices and where the company is operated from, notably where the CCV in Brussels 23 April 1970 ratified Legislation 1084 dated 27th December, 1977 in Italy Title III, Chapter I, Section II “distant contracts” from the Legislative Decree 6th September, 2005 no.206 (Consumer Code of practice). The User accepts the exclusive jurisdiction of the Judicial Italian law for the resolution of any dispute related to this policy (including, but not limited to, those relating to its validity, application, interpretation, execution). In the event of a dispute arising in any way from this document it will be of exclusive jurisdiction of the Judicial Authority of the Courts of Venice. This agreement is drawn up in the Italian language. Should it be translated into any other language, this is done solely for the greater convenience of the other party. In the event of any disputes or conflicts regarding its interpretation, the version drawn up in the Italian language shall prevail to all legal effects.
