Hotels in Italy

Couple
22 October 2011

"This is an excellent building, with generally good facilities. But there are three major problems. 1. The staffing is inadequate in number and performance. On the three occasions I visited the bar, either before lunch or in the period 6-7 pm, the barman was absent and not to be found for ten or fifteen minutes. Service at breakfast is very slow, as is room service. Orders were muddled and one order of coffee took almost an hour to arrive. 2. For those with the allergies to dairy products, the service is lamentable: there is no alternative to cow’s milk, no soya was provided (despite requests), and on the one occasions when room service said they had an alternative, they in fact sent coffee with cow’s milk. 3. The arrangements for hot water are also erratic to the point of farcical, and in my room (a suite on the first (Italian second floor) the water pressure was poor. That said, the concierge staff were helpful and pleasant, and the actual plant remains one of the very best in Venice. Attention to the hotel’s defects, which are a matter of poor and unimaginative management, would make the experience truly exceptional. I would recommend the hotel, with substantial reservations, simply because the competition in Venice is also so very poor."

Couple
9 November 2010

"The staff were superb. They easily lived up to all of our highest expectations. Our stay in the hotel was borderline magical. My only suggestion for improvement would be: more electrical outlets in the room(s). I actually had to unplug the TV in order to have a single outlet from which to recharge all of our electronics. A very small gripe about an absolutely superb hotel."

Couple
22 November 2011

"Once the stay is confirmed it would be good to have a description of arrival. I.e. to say there is no big sign on the front door and, once inside the building, take the 2nd stairs or elevator to the 2nd floor where you will find the reception."

Couple
24 January 2012

"Free drinking water (on the 7th floor) was something I have never seen in any other hotel. We truly appreciated this service and thank you for providing it."

Couple
11 July 2011

"The room was very clean and comfortable. Free parking space was also good. Breakfast was just brilliant especially espresso which was freshly made in front of me. I was satisfied to this hotel."