Hotels in Madrid

Couple
23 April 2012

"In room optional ironing facility would be nice. I arrived late evening and could not iron my shirts that got wrinkled during the travel to Madrid."

Couple
6 May 2012

"1. The Wifi is not free; that should be mentioned in the information. Or better: make it free. 2.There was some misunderstanding about the breakfast: not included in the room price either. 3. One would expect in a hotel like this the possibility to make tea and/or coffee in the room."

Couple
27 April 2011

"Hotel staff were very pleasant and helpful at all times. Curtain in room 417 was torn, this gives a bad impression, which is a pity as everything else was very good. The breakfast was excellent but if we arrived on the late side (9 45) the choice was a bit limited (no more pastries, fruit or natural yoghurt)"

Couple
10 January 2012

"Rooms are smaller than expected. The first time I have been there had much larger room."

Couple
11 January 2011

"Our stay at the ME Madrid was very pleasant and I would definitely recommend the hotel for its location and value. The front lobby staff was professional and attentive. All our requests were answered promptly and our comfort truly seemed to matter to the hotel staff. The hotel has been recently renovated and the compact room had a plethora of technologies from the heated bathroom to a fabulous modern shower stall with jets. The television and access to international channels was superior. The business center was always accessible and empty. My only negative was that even though the hotel supposedly has Madrid's best suites our room was tiny with only an interior window to an enclosed courtyard. The deluxe doubles are modern and luxurious with great beds, however the limited room space only large enough for the bed and the built in cabinets made it feel like one was in an Egyptian tomb comfortably appointed but a tomb none the less. My partner and I had sleeping issues because it was claustrophobic and the only place to sit in the room was the bed as the desk chair literally touch the bed when one sat in it. I must admit that an upgrade was available for a thirty percent increase in price and we chose to stay in the room we had booked online. All in all I give the hotel a thumbs up on location, value, and exceptional personal service. If you need breathing space do not book the deluxe double."

Couple
17 November 2011

"If we were to visit Madrid again we would stay in this hotel. We were very satisfied."

Couple
30 March 2011

"Breakfast room staff was very nice, welcoming, efficient, friendly, helpful and had smiles. Front desk staff: not so much on any of the above :-("

Single traveler
15 May 2012

"UNFORTUNATELLY THERE WAS NO WARM WATER AND I COULD NOT TAKE THE SHOWER. PEOPLE FROM THE HOTEL WERE TRYNG TO FIX IT EVEN DO MY QUALIFICATIONS ARE GOOD PEOPLE FORM THE HOTEL EXTREMELLY HELPFULL "

Couple
5 April 2011

"Ideally situated,as we were only in Madrid for 2 days to attend a reception hosted by the British Ambassador for Prince Charles and the Countess of Somerset.I would certainly reccommend the Hotel for anyone coming to Madrid"

Couple
5 January 2012

"The bed and pillows are not very comfortable. The pillow is thin and there should be extra pillows available in the room. Room was uncomfortably hot on arrival. After complianing about it the fault was satisfactorly remedied."

Couple
25 October 2011

"A great hotel right in the middle of everything. The staff was friendly and serviceminded - and the hotel is well worth a visit itself as the designs, decorations and interior were fab! Drinks on the roof terrace in the afternoon sun is a must!"

Couple
1 September 2011

"It was a pity the hotel had no swimming pool, I would suggest a hot-tub on the roof terrace would greatly help."

Single traveler
21 February 2012

"The temperature of the suite was cold and I was not able to upgrade it! The water for my bath was not warm enough to my taste."

Couple
30 March 2012

"This is the second time we use the same hotel in less than 30 days for a one night lay-over for travel. The mattresses are to hard for me. My wife seems to be fine, but for me they are really hard and I do not rest well. The complete Hotel heater or airconditioning is or heat or cold. Since we stayed during the transition in spring the room was too warm and we could not turn on the airco since it was still on heat.. Slept with the balcony door open. We ate breakfast the first time, but 17 euros per person we find to expensive for the breakfast you offer. Thanks Kees-Jan"

Couple with children
11 May 2011

"My family with elementary aged children stayed here first for 4 days and then again for 1 day a week later. We thoroughly enjoyed our stay and are grateful for the professionalism exhibited by the staff. The hotel was very close to the metro (Diego de Leon/c.Juan Bravo-c.Alcantara.)You must follow the metro salida signs all the way to c.Juan Bravo/c.Alcantara or you come out several blocks from the hotel by the hospitals. It takes between 20-30 minutes to the airport or downtown tourist sites. Some of the rooms were slightly smaller than others due to double or triple bed accomodations. We were pleased to see that there were other families there. You need to request in advance a non-smoking room if that is your preference. We have already recommended this hotel to others in our family and their stay was also favorable. We were thrilled to have clean and modern rooms (albeit somewhat small as compared to US standards). We would certainly consider using the Zenit Abeba again in our future visits to Madrid!"

Couple with children
4 January 2012

"The location of the hotel is excellent. Walking distance to the Metro (Seville), Sol, Plaza Mayor and many other tourist attractions. We were pleased with the receptionist Marta Lopez who speaks English and provided us with guide and options on transportation to places of attractions. Suggestions - (1) Lightings in the room are rather dimmed, (2) It would be great if the hotel could provide a small electric kettle or microwave oven."

Single traveler
20 February 2012

"I found a limitation not having the possibility of including the breakfast in the room costs."

Couple
4 April 2012

"The hotel room was good value (reasonable cost, though the carpets were a little dirty and the windows had no view as they just opened to a small interior concrete patio). The breakfast was exceptionally good. "

Couple with children
23 July 2009

"Great location. Walking distance to many sights of interest. Metro right outside the door. Would use again."

Couple
20 September 2011

"Excellent hotel, excellent location, very calm, which is surprising for a hotel located in the city centre! Excellent tapas restaurant in front of the hotel. Only "minus" point: the staff could have been nicer: nobody smiling!"